MANAGER, TRAINING, AND ORGANIZATIONAL DEVELOPMENT


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Position Summary

Researches, develops, designs, and delivers training materials/programs for all levels of the field and corporate organization. Utilizing instructional systems design principles, will produce instructional content, including conducting needs assessments to determine learning and performance gaps and recommend appropriate learning or performance solutions (e-learning, instructor-led, and blended).

Job Functions

  • Conducts needs and task analysis
  • Consults with subject matter experts to build course material
  • Conducts design activities for in-house projects, including deliverables like course objectives, preliminary design, and detailed; final design
  • Coordinates with vendors on outsourced projects, including: creating objectives and preliminary design documents, design review, project management, designs support documents and communication
  • Manages development of key deliverables on outsourced projects, including: storyboards, prototypes, course materials including documentation and job aids, leaders’ guides, class plans, computer-based training testing (alpha/beta, user acceptance, pilot, etc.) Develops assessments/tests.
  • Develops and manages roll out strategy for new and re-launching programs
  • Designs and conducts T3 courses, as needed 
  • Develops evaluation instruments, surveys, and events
  • Measures impact of learning solutions; tracks metrics; ROI
  • Assists in selection, testing, and implementation of LMS
  • Tracks and communicates training costs and budget
  • Maintains a strong knowledge of instructional design and adult learning best practices and trends.

General Qualifications

  • Bachelor’s degree or equivalent combination of experience and education;
  • 6-10 years of experience in the learning and development field, with instructional design/curriculum development as a focus;
  • Project management experience desired;
  • Retail/Hospitality experience a plus; 
  • Ability to effectively work and communicate with people at all levels within the organization;
  • Excellent written and oral communication skills with demonstrated ability to make successful presentations to individuals/groups at all levels with the organization;
  • Strong organizational, problem solving, and analytical skills;
  • Demonstrated ability to work under tight timelines and produce high quality results in ambiguous situations;
  • Creative, flexible, and innovative team player; ability to work effectively in an environment with constantly changing priorities;
  • Strong interpersonal skills; ability to understand and respond to a diverse population; GENERAL QUALIFICATIONS, continued
  • Exercises good judgment with the ability to make timely and sound decisions; 
  • Passion, enthusiasm, energy, focus, and positive outlook with a commitment to excellence and high performance;
  • Proficient in Microsoft Office. Familiar with Adobe publishing software (InDesign). Proficiency with authoring tools like Flash, Captivate, Articulate, etc. a plus;
  • Experience in LMS implementation or maintenance, a plus.